In this article, we’ll share how to unfreeze Venmo account access that has been blocked due to suspicious activity, payment verification, or suspected fraudulent activity.
This will include information on why Venmo freezes accounts, who to contact to find a resolution, and answers to common questions on the topic.
This article is part of our free series on digital banking in the US, which includes how to create a US PayPal account, which you can access here.
Feel free to use the table of contents to jump ahead to the sections most relevant to you.
Table of Contents
- How to Unfreeze Venmo Account?
- Reasons Venmo Froze My Funds
- How to Unfreeze My Venmo Account?
- Frequently Asked Questions
- Ready to Open Accounts With Banks in the USA?
How to Unfreeze Venmo Account
To unfreeze a Venmo account, you will need to contact customer support and explain past transaction history, confirm personal and financial information, and seek a resolution. This includes when Venmo accounts are blocked (or have payment restrictions) due to suspicious activity, suspected fraudulent activity, identity verification requirements, or violating other policies.
Alternatively, if you’re looking for a merchant processing option for your business, such as Venmo Goods and Services, you can access our free guide linked here which outlines the steps you need to take to set up a Venmo account.
Can I Access My Money When Venmo Freezes My Account?
No, you cannot access your money when Venmo freezes your account. Instead, you will need to contact Venmo customer support, confirm why the account is frozen, and submit any outstanding documents or information in order to unfreeze the account access. Then, once the account is unfrozen, you will be able to access your money again.
Reasons Venmo Froze My Funds
There are many reasons why Venmo may freeze your funds. This is because Venmo (as a part of PayPal, Inc.) is a licensed money transfer service provider. For this reason, Venmo must freeze accounts that display suspicious activity, potentially fraudulent behavior, and violate other policies that they enforce on their users. Here is a closer look at why Venmo may freeze your funds.
- Suspicious activity
- Fraudulent activity
- Outstanding balance
- Inaccurate personal information
- Violation of company policies
How to Unfreeze My Venmo Account?
The best ways to unfreeze Venmo accounts will vary depending on why the account is frozen. For example, accounts that are frozen due to a failed payment may have an outstanding balance to reimburse. On the other hand, accounts that are frozen due to suspicious activity may need to provide supporting documentation. And, accounts that are frozen (or have payment restrictions) because they have not yet been verified, may need to provide additional personal and financial information.
Should I Contact Venmo Support?
Yes, you should contact Venmo support if you have been unsuccessful in trying to unfreeze your account on your own. You can do this by contacting support directly from the Venmo mobile application, via email, or by calling Venmo customer support directly.
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Frequently Asked Questions
Below are four of the most common questions we receive from people looking into how to unfreeze a Venmo account. If you have further questions you would like to ask our team, don’t hesitate to get in touch.
How Do You Unfreeze a Venmo Account?
How you unfreeze your Venmo account will depend on the reason why it was frozen in the first place. For example, if your Venmo account was frozen due to suspicious activity, you may need to provide supporting documentation. Alternatively, if your Venmo account was frozen due to suspected fraudulent activity, you may need to provide verification of the transaction through invoices, contracts etc. In other instances, if your account was frozen due to a failed payment source, you will need to repay the outstanding balance.
Why Is My Venmo Account Temporarily Frozen?
Your Venmo account can be temporarily frozen for a number of reasons. These reasons include suspicious activity, suspected fraudulent activity, identity verification purposes, payment verification, or violating important policies that Venmo has introduced.
How Long Does It Take for a Venmo Account to Be Unfrozen?
How long it takes for a Venmo account to be unfrozen depends on the specific reason why the account was frozen initially. For example, in instances where specific policies have been violated, it may not be possible for Venmo to unfreeze the account. On the other hand, if an account has been frozen for verification purposes, it will depend on how long it takes for you to provide the necessary documentation. And, if your Venmo account has been frozen due to a failed payment, the account is usually unfrozen as soon as you submit the outstanding payment currently owed through the app.
Who Do I Call to Unfreeze My Venmo Account?
To unfreeze your Venmo account, you can call Venmo customer support directly. Venmo’s customer support team is available every day of the week. The available hours are 8:00 AM and 8:00 PM US Central Time. The Venmo customer support team can be reached directly at +1 (855) 812-4430. However, it’s important to note that Venmo customer support prefers contact by chat within the app. Alternatively, email is also available, which may result in better and more immediate service.
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